- “No passengers means no polish!"
"And no polish means no passengers.”
- ―Sir Topham Hatt and Duncan
Nancy, the guard's daughter, has just finished polishing Skarloey while reminding him that Rheneas is coming home. Skarloey asks Nancy to polish him again. Duncan wants a polish too, but Nancy does not have time because she has to help the Refreshment Lady to serve refreshments to the passengers. Duncan is very cross and complains about Peter Sam getting a special funnel, Sir Handel getting special wheels and passengers getting refreshments while he does not even get polished, resulting in a sulky mood.
Later, Duncan's driver then tells him that one of Skarloey's coaches has come off the rails and they are to help clear the mess and Duncan sulks about all the extra work. Duncan brings workmen to get the coach back on the rails and he has to take the passengers home. Duncan makes the journey back very difficult, so his driver decides to stop to build up steam, but Duncan does not try, accusing his driver that he does not care enough about him. Finally, they start off again, but Duncan loses his patience and rudely stalls on the viaduct. He refuses to go on and stays put. Skarloey pulls him home, with the passengers furious and telling everyone what a bad railway it is.
That evening, the Fat Controller scolds Duncan, telling him that "no passengers means no polish." Duncan retorts under his breath that "no polish means no passengers," making it clear that he still has a lot to learn.
- Sir Topham Hatt
- Rheneas (does not speak)
- Refreshment Lady (does not speak)
- Thomas (cameo)
- Percy (cameo)
- Jem Cole (cameo)
- Mrs. Kyndley (cameo)
- Farmer Trotter (cameo)
- One Little Boy (cameo)
- Sir Handel (mentioned)
- Peter Sam (mentioned)
- Skarloey Engine Sheds
- Lakeside Runby
- Crovan's Gate
- Mountainside Runby
- Hawin Doorey Castle
- The Mountain Line
- Rheneas Viaduct
- Lakeside (stock footage)
- Lakeside Bridge (stock footage)
- Lakeside Junction (stock footage)
- Skarloey (mentioned)
- Stock footage from A Bad Day for Sir Handel is used.
- Nancy's rag is a piece of blu-tak.
- This episode marks Nancy's only speaking role to date, and the only time in the series that she is referred to by name.
- When the passengers are complaining, one of them can be heard saying "We're losing money!"
- In a picture used on the Thomas and His Friends Get Along VHS cover, Duncan's face is edited to look neutral, while his reflection shows him wearing his angry face. A shot of Duncan from this story appears on the cover of that VHS despite the episode not being included.
- The Refreshment Lady has Mrs. Kyndley's first series body.
- Sound effects begin before Duncan is seen moving out of the shed.
- In the close-up of Duncan complaining about not being polished at the beginning, his face moves. In the same shot, a hair or piece of wire can be seen behind Skarloey.
- After Duncan takes away Skarloey's train, the brake van moves from the front of the train to the back.
- When Duncan passes through Crovan's Gate, he has a different whistle sound.
- Rheneas is seen in the sheds at the end of the episode, but he is supposed to be at the works.
- In a picture of the Fat Controller scolding Duncan, the battery for Duncan's eye mechanism can be seen behind him.
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