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Sir Topham Hatt has an office where he usually works when he is not busy talking to the engines or planning events. This is also where he receives messages from the stationmaster and other people about his engines whenever they are in trouble or need to talk to him.

In the Railway Series the main office was located at Vicarstown until 1925, when it was moved to Tidmouth following the agreement with the LMS allowing trains to run to Barrow-in-Furness. In the television series, the main office is located at Knapford, however others have been seen at Rheneas, Tidmouth and the Sodor Search and Rescue Centre.

In the nineteenth series, the office was being redecorated, though Percy accidentally thought this meant Sir Topham Hatt was leaving the railway. Soon after, Sailor John blew up the office with a stick of dynamite so that he could steal the treasure being kept in the safe.