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- “Thank you for looking after my passengers!"
"Oh, that's alright Thomas! I like to make new friends, but I'm glad to share them with you!"
"Bertie, you're a very good friend indeed! (You're a good friend indeed and always will be! - US and Early UK Narration)”
- ―Thomas and Bertie
Every afternoon, Thomas puffs along his branch line with Annie and Clarabel. They pass the watermill, then come to a big farm and see a village nestled either side of it. Whenever children hear Thomas coming, they stand on the bridge to wave at him.
One day, Thomas is waiting at a signal to talk to some children. Percy is waiting too and teases Thomas that if he is late, Sir Topham Hatt will substitute him. Thomas scoffs at Percy but is secretly concerned.
The next day, Thomas sees an inspector waving a red flag as he approaches the station. He sees some children waving at him on the bridge too, and he becomes concerned as it is a goods station. The children ask Thomas to take them home, and the stationmaster explains to the driver that the school bus broke down. The children climb on board Annie and Clarabel, and Thomas takes them to the next station where Bertie is waiting to take them home. When Thomas finishes his job, he is very late and worries that Sir Topham Hatt will be cross with him.
Next morning, Thomas is relieved that Sir Topham Hatt is nowhere to be seen at the station, but his fears worsen when the rails on the branch line buckle from the hot temperature. He tries to stop in time, but he derails on the buckled tracks. Thomas is concerned for his passengers, but his driver assures him that they will be looked after. Later, he is sent to shunt trucks in the yard while the workmen repair the line. Bertie takes Thomas' passengers for him, but he makes more stops to let passengers off closer to their homes, and Thomas worries that Bertie will replace him.
However, after the line is repaired, Sir Topham Hatt announces to Thomas that his timetable will be changed so he and Bertie can work together more often. To Thomas' relief, the passengers say that while Bertie is a nice bus, they missed Thomas and are glad to have him back, and he thanks Bertie for taking care of them while the line was repaired.
- Sir Topham Hatt
- The Little Boys
- Stephen Hatt (not named)
- James (does not speak)
- Annie and Clarabel (do not speak)
- Bridget Hatt (cameo)
- Mrs. Kyndley (cameo)
- The Ffarquhar Stationmaster (cameo)
- Troublesome Trucks (deleted scene)
- Tidmouth Sheds
- Dryaw Goods Station
- The Country Line
- Shunting Yards
- The Valley Bridge
- The Watermill (stock footage)
- Lower Suddery (deleted scene)
- This episode is based on the magazine stories, Hello, Thomas! and A Bump on the Line.
- This is the first episode based on magazine stories written by Andrew Brenner.
- Stock footage from Percy's Promise is used.
- The last scene of the episode freezes shortly before the credits.
- In a side view of Thomas waiting at the signal with Percy, Thomas' left side connecting rod is hanging above the crank pin at the front due to a missing clip. This can be seen for much of the episode, but it is not present in shots that were filmed at a different time.
- When Thomas' signal lowers, its support post leans slightly to the right.
- A wire can be seen under Annie and Clarabel when Thomas puffs along before reaching the broken track.
- The sign on Ffarquhar station is blank and the roof is badly damaged.
- When Thomas passes by the Goods Station at the beginning, Thomas' signal is up.
- In one shot at Knapford, James can be seen ahead of Percy, but when Percy talks to him, James has moved further back.
- In some shots of Knapford in the morning, the platform is not properly aligned with the main building.
- In the restored version of the episode, when Bertie is carrying Thomas' passengers, Bertie has his sad face on when he is supposed to be happy.
- In a close-up of Thomas' driver after they are flagged down, the fireman is not in Thomas' cab.
- In some close-ups of Thomas' driver after the crash, Annie is facing the wrong way.
- Percy's roof is lifted throughout the episode.
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